What You'll Learn:

Sometimes having hard conversations is easiest with the people with whom we've already established credibility and relationships. However, for many, it is difficult to deliver bad news to someone we work alongside and like! As well, it can be difficult to deliver bad news to someone with whom we do not yet have rapport. This two-part course will offer tools for applying accountability in a developmental manner, as well as understanding the psychology behind communication, to enhance your credibility with both internal and external customers.
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Skill Areas You Will Develop in This Course

  • Conflict Transformation

  • Influence (Leadership)

  • Credibility and Confidence

  • Teamwork

  • Communication

Instructor

Mandolen Mull, Ph.D.

Founder, Principal Consultant

Dr. Mandolen Mull is the founder of MullMentum Consulting, LLC, a bespoke leadership and organizational development firm where she customizes online and in-person group training and one-on-one leadership mentoring programs to develop sustainable success for individuals, teams, and organizations. With a Ph.D. in organizational development and change, and an MBA in international business, her expertise lies in change management, operations, and leader development. Prior to accumulating several years of higher education administration experience, Mandolen accrued over a decade of corporate leadership acumen in the fields of healthcare, property preservation, and logistical distribution. Possessing an extensive background in leadership performance, she consults with organizations across the globe, providing analysis and interventions targeted to improve organizational performance outcomes.

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Class sizes are intentionally small to ensure you get the best quality. Be sure to enroll before the class fills!

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